Before your Visit

Welcome to your time!

This year, we’re transforming the way people experience spa treatments. We believe in slowing down, taking a deep breath, and truly immersing yourself in the moment. As you walk up our path, take a moment to smell the roses—literally—and let the world outside fade away.

To help you fully enjoy your time with us, here are a few simple guidelines:

• As appointment times include consultation and allow time for changing before and after your treatment to ensure you leave feeling completely relaxed, please arrive 10 minutes early to complete any required forms and begin your relaxation journey. Even if you’re a returning guest, we encourage you to settle in with a sparkling water and start unwinding before your treatment begins..

Preserving the Sanctuary

• STRICTLY No Cell Phones: To maintain tranquility for all guests and especially for you- we kindly ask that you turn off your mobile phone upon arrival.

• Children: For their safety and to protect the peaceful environment, we do not encourage children in the spa.

Booking & Changing Appointments

• You can book or modify appointments via our online booking system, email, or phone (please leave a message, and we’ll return your call).

• If you need to reschedule, we ask for 24 hours’ notice to allow another guest to take your place.

• You’ll receive a reminder text the day before your appointment at 9:30 AM.

Cancellation Policy

We’re committed to ensuring your therapist is prepared and ready for your dedicated time. In return, we kindly ask for the courtesy of timely communication if you cannot make your appointment.

• Less than 24 hours’ notice: 50% of the service price will be charged.

• No-shows: 100% of the booking will be charged.

• Future appointments will require prepayment after a no-show or late cancellation.

Rebooking Made Easy

We encourage you to prioritise self-care by scheduling your next appointment before you leave. Rebooking not only secures your preferred time but also gives you something to look forward to. Of course, you’re always free to adjust your booking if needed.

We are passionate about creating a haven where you can relax, rejuvenate, and focus on yourself. Thank you for choosing us to be part of your wellness journey. We can’t wait to welcome you!