Terms of trade

Important Information for Your Next Visit

Booking an appointment confirms your acceptance of our terms of trade.

Cancellations:

• Please notify us at least 24 hours in advance if you need to cancel or reschedule.

• Cancellations within 24 hours will incur a 50% fee, unless we fill your spot.

• No-shows will incur a 100% fee charged to the card on file.

• VIP Passport holders: Cancellations are exempt from fees, but missed treatments will be voided.

Reminders & Rescheduling:

• A text reminder is sent at 9.30 am the day before your appointment. Let us know if you prefer a call or email.

• If there’s a chance you may miss your appointment due to work, family, or other commitments, we encourage you to reschedule early to avoid charges.

Credit Card Requirement:

• A credit card is required to book. Details are stored securely via encrypted software and charged only if late cancellation or no-show occurs.

• Alternatively, you can prepay for your treatment in person, understanding that missed appointments forfeit the deposit.

Booking Platform:

• Bookings and cancellations must be made through our website or “Book Now” button on Facebook. Messages via social media will not be monitored for scheduling.

Group Bookings:

• A non-refundable $100 booking fee is required to reserve group appointments. This fee can be applied toward services on the day.

• Cancellations within 4 weeks forfeit the booking fee, but rescheduling before 4 weeks keeps the fee on file.

• Changes to group bookings cannot be made on the day, and any cancellations within 24 hours will incur standard fees.

Gift Vouchers:

• A credit card is still required to book but cancellation fees can be deducted from the voucher balance if you provide the voucher number.