Gift Vouchers Terms and Conditions 

1. Redemption and Presentation:

   • The gift voucher must be presented at the time of payment in person.

   • Failure to present the voucher during the appointment will require the customer to pay in-store and use the voucher at a later date.

   • Vouchers may be used for any spa services or products. Only visiting specialists are excluded

   • You may change the service for anything else but will need to pay any difference in price 

   • You may add additional services to the voucher 

2. Lost Vouchers:

   • Please treat this voucher as cash. Lost vouchers are not our responsibility. Unless the voucher is stored under the recipient’s name, we cannot locate or replace it.

3. Non-Refundable and Non-Transferable:

   • This gift voucher is for you to enjoy and for that only reason it is non-refundable and non-transferable.

   • It cannot be exchanged for cash or any unused value refunded.

4. Expiration Date:

   • Gift vouchers are valid for 1 year. 

   • Expired gift vouchers under 2 years may be redeemed if extra services added to the value.

   • If a service is mentioned on the voucher that price is held for one year.

   •  Please be aware that treatments change seasonally so do read the voucher carefully as may not be available after 6 months. You of course can change to any other treatment of same value or add to it.

5. Specials

   • The voucher if purchased for a monthly special it is only valid for that time period as the specials change each month. However, the $ amount purchased (not the pre-special value) can be used against any other treatment.

6.  Booking and Availability:

   • Appointments are subject to availability, and it is recommended to book well in advance to secure the desired time and date

   • Booking a treatment and not turning up ( no show ) may void the voucher as per cancellation policy so please ensure you don’t miss out on your pamper.

   • You will still need to input a credit card on booking, but no money is taken at time and you can pay by voucher on the day.

7. Conditions of Use:

   • The voucher is subject to our standard terms and conditions of service.

   • Any additional services availed beyond the voucher’s value will be charged separately.

8. No Cash Value:

   • The voucher holds no cash value and cannot be exchanged for cash.

9. Notification of Changes: We reserve the right to change these terms and conditions without prior notice and we ask that the voucher holder stay updated on the latest terms.