Terms & Conditions

1. Gift Vouchers Terms and Conditions
   1. Redemption and Presentation:
      • The gift voucher must be presented at the time of payment in person.
      • Failure to present the voucher during the appointment will require the customer to pay in-store and use the voucher at a later date.
      • Vouchers may be used for any spa services or products. Only visiting specialists are excluded
   2. Lost Vouchers:
      • Please treat this voucher as cash. Lost vouchers are not our responsibility. Unless the voucher is stored under the recipient's name, we cannot locate or replace it.
   3. Non-Refundable and Non-Transferable:
      • The gift voucher is non-refundable and non-transferable.
      • It cannot be exchanged for cash or any unused value refunded.
   4. Expiration Date:
      • We really like you to come in and use your vouchers as soon as you can.
      • These expire in 1 year. However, if you do find a lost one over a year, we would kindly ask that in order to redeem it you will add to the value.
   · The treatment price is only valid for 6 months as costs are rising so much. If there are any increases after 6 months the small difference will need to be covered.· Please be aware that treatments change seasonally so do read the voucher carefully as may not be available after 6 months. You of course can change to any other treatment of same value or add to it.
   1. Specials
      • The voucher if purchased for a monthly special it is only valid for that time period as the specials change each month. However, the $ amount purchased ( not the pre-special value) can be used against any other treatment.
   2. Booking and Availability:
      • Appointments are subject to availability, and it is recommended to book well in advance to secure the desired time and date
      • Booking a treatment and not turning up ( no show ) may void the voucher as per cancellation policy so please ensure you don't miss out on your pamper.
      • You will have to input a credit card on booking but may of course pay by voucher on the day.
   3. Conditions of Use:
      • The voucher is subject to our standard terms and conditions of service.
      • Any additional services availed beyond the voucher's value will be charged separately.
   4. No Cash Value:
      • The voucher holds no cash value and cannot be exchanged for cash.
   5. Notification of Changes: We reserve the right to change these terms and conditions without prior notice and we ask that the voucher holder stay updated on the latest terms.